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FAQs

MOST FREQUENTLY ASKED QUESTIONS

 

1. How can i track the status of my order

Just follow the link provided in your confirmation e-mail (check you SPAM folder in case it is there). The package will be sent with Bring, the Norwegian Post’s Express courier, and, for international adresses, then following with your local courier. Bring will add all information to the link in your confirmation email. Simply click the link and enter the tracking number to check the status of delivery for your package. Use this tracking number to contact your local courier regarding any changes or further details of your shipment.

    

2. How du I make return, and what is the cost for this?

You have 14 days from the date of delivery to return the product(s) you bought on andreasingeman.com free* of charge.

Three easy steps of return

  1. Pack all product(s)** that you wish to return in a small box (or in the box you received). 
  2. Deliver the box to your closest post office.
  3. We send you an email once the box has been received at our warehouse. You will receive a second email confirming your refund (including shipping cost) once it has been processed.

Simply send the package to; Andreas Ingeman, Frederik Haslunds Gate 2B, 0556 Oslo, Norway.

* Valid for all products sent trough regular mail service.

**The products must be in its original packaging and in the same condition in which you received them (do not bend any bands). Any product that is returned without the promotional item(s) included with the original transaction (gift with purchase) will have the initial value of the promotional item deducted from the refund amount.

3. Have you received my return?

You will receive an email confirming the registration of return from our return department and your refund will reach you within 3-5 business days after that. Have you not received an email within two weeks from the date you returned your package please contact our customer service with order and tracking number by e-mail to support@andreasingeman.com

 

4. I have received the wrong product

We strongly advice that you, as a customer, control that the item is correct and flawless when you receive your delivery. If you have received a wrong item or if it is damaged, pleas contact customer service within 14 days.

 

5. What is a warranty issue and what is not?

Warranty term: Two years from the date of purchase. This warranty covers manufacturing defects on the watch itself (movement, case, crystal) and the watchband. Other parts than the above are not covered by this warranty. To have replacement covered under this warranty performed, use our email support@andreasingeman. In the e-mail you need to specify your name, address, order number and a detailed description of the issue at hand. Finally, write «reclame of purchase» as subject of the e-mail.

 

Note that repair/replacements will be charged in the following cases, even during the warranty term:

 

  • Failure or damage caused by improper use use of carelessness (knocks, dents, crushing, broken crystal, etc.)
  • Failure or damage caused by unjustifiable repair or modification
  • Failure or damage caused by fire or water, or a natural disaster such as earthquake
  • Estethic changes that occur during normal wear and tear and aging (minor scratches, etc; on the case and/or crystal, alteration of the color on the watchband and peeling on plating)
  • In case the retail store and the purchase date are not indicated on the warranty, or if this information has been rewritten
  • If the warranty is not submitted with the watch

 

The case, dial, hands, crystal, watchband or other parts thereof may be replaced with substitutes if the originals are not available.

 

This warranty warrants that you can receive free replacement in accordance with the terms set forth herein and within the specific term, shall not restrict any lawful right of the customer.

 

6. I haven’t received my order confirmation, what do i do?

It is essential that you have typed in the correct e-mail address, otherwise we have no way of contacting you. Please check your SPAM/JUNK folder, sometimes it can appear there. We are able to resend our order confirmation if you contact us on suppoert@andreasingeman.com with your order number. Please write «order confirmation» as your subject of e-mail.

 

7. Can i change/modify my order?

Unfortunately no. We are unable to amend an order once it is submitted. All orders are sent automatically from our warehouse.

 

8. My item is faulty/incorrect

Please contact customer service at support@andreasingeman.com. In the e-mail you need to specify your name, address, order number and a detailed description of the issue at hand. Finally, write «reclame of purchase» as subject of the e-mail.

 

9. Product is not in stock

Some of our most popular products will run out of stock very quickly so you need to be quick and get it before someone else does. We will normally restock within short time, so look back. You will in most cases be able to pre-order the products out of stock, and they will be sent to you as soon as they are back in stock. An email will confirm when it is shipped. However, some products are limited edition and will not be restocked. 

 

10. Can i change my delivery address?

If we have not shipped your order we can change it for you. Once you have placed your order and it has been shipped, we cannot change delivery details. As soon as you receive your tracking number you can contact the distributer of your package to make the change.

 

11. Do i have to pay any tax or import duties on my order?

Your items will ship from Norway. If you live outside the European Union or the United States customs and duties fees mat be applied to import goods or products into your country. We at Andreas Ingeman have no control over these additional costs and cannot predict what they may be.  Sometimes customs or duties are collected, sometimes they are not. 

 

When ordering from Andreas Ingeman you are responsible for these fees, and also assuring that you can lawfully import them into your country.

 

ORDER INFORMATION

 

1. How can i track the status of my order

Just follow the link provided in your confirmation e-mail (check you SPAM folder in case it is there). The package will be sent by Bring, the Norwegian Post’s Express courier, and, for international adresses, then following with your local courier. Bring will add all information to the link in your confirmation email. Simply click the link and enter the tracking number to check the status of delivery for your package. Use this tracking number to contact your local courier regarding any changes or further details of your shipment.

 

2. I haven’t received my order confirmation, what do i do?

It is essential that you have typed in the correct e-mail address, otherwise we have no way of contacting you. Please check your SPAM/JUNK folder, sometimes it can appear there. We are able to resend our order confirmation if you contact us on suppoert@andreasingeman.com with your order number. Please write «order confirmation» as your subject of e-mail.

 

3. Can i change/modify my order?

Unfortunately no. We are unable to amend an order once it is submitted. All orders are sent automatically from our warehouse.

 

4. Has my order been shipped out yet?

As soon as your order is dispatched from our Andreas Ingeman warehouse, you will be sent an e-mail to confirm that it is on the way. Sometimes this can appear in your SPAM/JUNK folder.

 

Your order is trackable and from there you can check its progress by following your link in your confirmation email.

 

5. Can i change my delivery address?

If we have not shipped your order we can change it for you. Once you have placed your order and it has been shipped, we cannot change delivery details. As soon as you receive your tracking number you can contact the distributer of your package to make the change.

 

6. Do i have to pay any tax or import duties on my order?

Your items will ship from Norway. If you live outside the European Union or the United States customs and duties fees mat be applied to import goods or products into your country. We at Andreas Ingeman have no control over these additional costs and cannot predict what they may be.  Sometimes customs or duties are collected, sometimes they are not. 

 

When ordering from Andreas Ingeman you are responsible for these fees, and also assuring that you can lawfully import them into your country.

 

RETURN

1.How du I make return, and what is the cost for this?

You have 14 days from the date of delivery to return the product(s) you bought on andreasingeman.com free* of charge.

Three easy steps of return

  1. Pack all product(s)** that you wish to return in a small box (or in the box you received). 
  2. Deliver the box to your closest post office.
  3. We send you an email once the box has been received at our warehouse. You will receive a second email confirming your refund (including shipping cost) once it has been processed.

Simply send the package to; Andreas Ingeman, Frederik Haslunds Gate 2B, 0556 Oslo, Norway.

* Valid for all products sent trough regular mail service.

**The products must be in its original packaging and in the same condition in which you received them (do not bend any bands). Any product that is returned without the promotional item(s) included with the original transaction (gift with purchase) will have the initial value of the promotional item deducted from the refund amount.

 

2. Can i return or exchange my product at a store if i bought it online?

Unfortunately no, products purchased online cannot be refunded or exchanged at the stores or visa versa.

 

3. Can i return products that were bought using a discount code?

Yes, your right to return an item remain excatly the same regardless of whether you bought it with a discount code. 

 

4. When do i get my money back for my returned product?

After we receive your product at our warehouse, there will be a quality control. If the fails meet our standards, your refund will be processed within 14 working days of the recipient of the product. In peak season, refunds may take longer, up to 20 working days.

  

5. What happens if I refuse delivery?

For uncollected items, the customer will be charged 40 USD which will bed deducted from your refund.

 

6. My item is faulty/incorrect

Please contact customer service at support@andreasingeman.com. In the e-mail you need to specify your name, address, order number and a detailed description of the issue at hand. Finally, write «reclame of purchase» as subject of the e-mail.

 

GENERAL

 

Will I be charged with customs and import duties?

The pickup transport is already payed for, but if you live outside EU or USA you have to pay local customs and VAT. Customs and import duties are charged once the parcel reaches its destination country. These charges must be payed by the recipient of the parcel. Unfortunately Andreas Ingeman has no control over these charges. Customs policies and import duties vary widely from country to country so we cannot tell you what the cost would be. If you are in doubt of these charges contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

 

2. How does your delivery service work?

We use Bring, the Norwegian Post’s Express courier, and then following with your local courier to deliver goods from andreasingeman.com to all over the world. When you order you can choose if you want to pick up your package at the local postoffice, or if you want to have items delivered to your door. If you decide to have the goods delivered to your door, Bring or the local courier will make three attempts to deliver the package to you. Please follow your tracking number in the confirmation email as soon as your order is shipped, as soon as your order leaves our warehouse with Bring they are fully responsible for the packages. In addition, they are also responsible for missing packages. For more information in Norwegian, please visit www.bring.no. If you are unable to accept the delivery it will be retuned to our warehouse, the cost for uncollected packages is 40 USD. 

 

3. The tracking number stats «delivered» but I have not received it?

Please contact your local courier immediately and provide them with your tracking number. The courier should keep the item and attempt to deliver it three times before retuning it to our warehouse.